cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Engineer visit and installation

My installation date was set for 13/08/20. I was home all day. No engineer turned up. Called customer service and was informed that there was an issue with the line. Was promised that I would get a call the next day to be informed about the next steps. Nothing since then...

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Anonymous User 

Best to call back and at the same time lodge a complaint.

 

Now TV are unfortuantley the middle men as they will have to deal with OpenReach.

FYI that I do not work for NOW, just a NOW customer trying to help