Yesterday 2 Openreach (Kelly Group) engineers turned up to get my broadband installed with no Masks.
When I challenged them one said he had an exemption (nonsense) and the other astoundingly just used a "no-one else has asked before" defence.
I spoke to both NowTV and Openreach (Chat) who both apologised and stated that all should have worn masks.
I am in a Tier 3 area with a rate of over 500 and this is just an utter disgrace that these 2 have visited 15, 20 or more homes just today. How long have they been acting with such disregard? How many other crews have a likewise attitude to customers safety? 10 months into this pandemic and this is the level of customer care we get? FFS delivery drivers who don't even come into the property wear masks.
The worrying thing is that I'm told the matter will be taken up by their manager and I would get no further feedback. Cynical perhaps but to me that is just licence to sweep the matter under the rug and carry on as usual.
Are there routes to raise this further and ensure action has been taken, that we get feedback and transparency?
