cancel
Showing results for 
Search instead for 
Did you mean: 
SteveWd
Advocate

Engineer sets up line - no router

A bright and cheerful engineer set up my service this morning on time, pleasant and polite. However, I haven't received a NOW router and can't use the service. I don't know what will take place - how can I check with NOW that a router is going to be delivered?

0 Thanks
Reply
1 Reply
schnapps
Legend 5
Legend 5

Re: Engineer sets up line - no router

Hi @SteveWd 

 

Normally the NOW Hub 2 Router is sent out 3 to 5 days before your live activation date.

 

If you go to your online account under Broadband & Calls > Orders & Appointments is there any information showing ?

 

Should you have by any chance a old Sky Router lying around, use that in the short term for broadband.

 

Give the NOW Broadband a team a call using the telephone number from this link page below.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

0 Thanks
Reply