Engineer sets up line - no router

[SteveWd]

A bright and cheerful engineer set up my service this morning on time, pleasant and polite. However, I haven't received a NOW router and can't use the service. I don't know what will take place - how can I check with NOW that a router is going to be delivered?

[schnapps]

Hi @SteveWd 

Normally the NOW Hub 2 Router is sent out 3 to 5 days before your live activation date.

If you go to your online account under Broadband & Calls > Orders & Appointments is there any information showing ?

Should you have by any chance a old Sky Router lying around, use that in the short term for broadband.

Give the NOW Broadband a team a call using the telephone number from this link page below.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1