09-01-2020 18:50
Engineer booked 1-6pm but no show. No contact number to call you and check what is happening.
What am i supposed to so now? Can someone please contact me?
Thank you.
09-01-2020 20:01
Hi @Anonymous User
Was the engineer scheduled to have access to inside your home to install a new telephone line for example ?
Just in case the engineer was scheduled to undertake external work only to get your Broadband running, i am assuming you have already plugged in the NowTV Hub Router and left the Router switched on.
If the Router is not showing the three solid green lights on the front of the Hub, then you need to give the Broadband Team a call to chase this up.
To get in touch with the NowTV Broadband Team, go to My Account > Orders & Appointments whilst logged in on here and click the arrow underneath Live Date to reveal the telephone number on screen to phone.
09-01-2020 22:56
13-01-2020 16:27
Hi there,
My mom has got a friend to help setup the broadband. This is now ok.
They have also plugged in the phone line but this isn't working. Cannot make incoming or outgoing calls.
Please advise if line has been connected.
Thank you
14-01-2020 8:01
@Anonymous User
You can call the 0800 number on the below link. These numbers are free from mobiles.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
The link can also be used to get to Live chat.
14-01-2020 10:46
@Anonymous User
Hello, There may be a fault on the line, its best to give our customer service team a call with the account holder present and in the property for a line test and some troubleshooting steps to be completed.
07-07-2020 17:21
Hello there. I have a slot for an Engineer to install my Wifi package today the 7th of July 2020 between 1 and 18:00. Is this still ok. I've been at my address since 13:00 ????
Regards
Stuart Hilder
07-07-2020 21:17