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Engineer came and requested me to call the provider

The engineer came for the installation of the broadband, but he couldn't find the cable and ask me to call the provider and ask for the cable.

6 Replies
Legend 5
Legend 5


What cable? 

Have you called the broadband team?

NOW Broadband Members can call us 8am–8pm, 7 days a week.

03300 412472

FYI that I do not work for NOW, just a NOW customer trying to help

The engineer did not mention what cable it is, he just asked me to ask the cable from the provider.

Legend 5
Legend 5

Hi @Roman 

Was there something missing in the NOW Hub box packing? 

There is only a couple of items included which from memory are :-

1 × NOW Hub Router.

1 × Power adapter with connected power cable.

1 × grey DSL cable with one end with a purple plug on it.

1 or 2 × Micro Filters.

Do you have all the above accessories? 

If so then if the Engineer has already fitted the BT master telephone socket plug in the NOW Router just to see if it lights up the three green lights on the front of the NOW Router anyway (give it around and hour or so).

Here's some instructions with regards to a self install of the NOW Hub 2 Router. 



Hi, much appreciated for all the help.


I will check when I get home, if not I will call 03300 412472 mentioned by @gavs82008 since it is available untill 8 pm.



Expert 3

Could have meant Ethernet cable , if connecting to a laptop, or other device.

Used to check line stats speeds etc, as opposed to wifi which can be prone to issues, and doesn't always give a full you don't need passwords etc for ethernet 


I am surprised if the Now routers don't come with an ethernet cable. Every ISP router I've had has always come with one. There is also no reason for the installer to want one, but they will want the DSL cable if they connect the router for you.