Hello,
I have a scheduled appointment with a NOW engineer tomorrow between 1pm-6pm. I am actually a new customer looking to have Now broadband hooked up. I applied for this broadband on the 30th of August 2022.. I got a scheduled visit by an engineer for the 14th of September. I got a text last week that there would be a delay with my order, but the thing is I already took day off from work and school for this particular reason and I am unable to undo that. I have called the customer service and the person I spoke to confirmed that there would be a delay and that, I just have to wait for an update from NOW engineering team. It's end of business today and I have no word from them.
What are my options at this point? Would I be eligible for a compensation? Can I get them to come this week still? I am new in town from the USA and getting a broadband hooked up is usually quite faster over there. I mean, it already took 2 weeks for them to schedule an appointment and it's looking increasing likely that they're going to miss that appointment tomorrow. I would really just want to know what to do? I threatened to cancel, but I really do need this internet ASAP.. I am unsure I have the patience to wait another 2 weeks from another service provider.
Thank you for your help
