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FTGaming87
Mentor

Dropped below 30mb and upload is at 0.5mb

So for the last few days my internet has dropped substantially from 39mb download and 10mb upload to 18mb download and 0.4-5mb upload.

 

I have restarted the router by holding down the reset button etc but this has done nothing.

 

What can I do?

1 REPLY 1
gavs82008
Legend 5
Legend 5

@FTGaming87 

You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status

FYI that I do not work for NOW, just a NOW customer trying to help