11-05-2022 1:41
Now Broadband.
Download speed:
- Expected speed: 67 Mbps.
- Guaranteed: 50 Mbps
...
- Effective: 9 Mbps!
Solved! Go to Solution.
12-05-2022 10:53
Hello,
After the intervention of the Openreach engineer (subcontractor), the download speed increased to an average of 50 Mbps.
I would like to thank the NOW/SKY team for the reactivity and the quality of the intervention. 🥇👍
Best regards.
11-05-2022 7:13
@Anonymous User
How long have you been a customer for?
Have you tried doing a factory reset to the router?
Are these speeds over Ethernet or Wi-Fi?
11-05-2022 17:42
I subscribed a Super Fibre Plan in April.
Yes, I reset the modem to the factory values.
The speeds are equivalent or WiFi or on Ethernet.
In the general parameters, I found this mysterious line:
‘Line Rate - Downstream (Kbps):10000’ ???
Is this a deliberate modem limitation?
Is the modem intended for Brilliant Broadband Plan only (11 Mbs)?
On the NOW Web Site, the technical checks says: 'Your download speed
looks good ... 10Mbps'! 💣
11-05-2022 17:55
@Anonymous User
Give the broadband team a call, using the number in the below link.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
12-05-2022 10:53
Hello,
After the intervention of the Openreach engineer (subcontractor), the download speed increased to an average of 50 Mbps.
I would like to thank the NOW/SKY team for the reactivity and the quality of the intervention. 🥇👍
Best regards.
12-05-2022 11:16
@Anonymous User
Glad to hear it's been resolved 😎
23-05-2022 16:46
I am a pensioner abd just had the 10mgs thinking it would be enough for me taking into account the cost too, Now tv have boosted my speed from 3 - 7 mgs twice now but it keeps going back down to 3 and causing problems so will contact BT as can get that for £15 a month and get up to 37mgs , fed up with constant problems.
23-05-2022 17:04
The up to 10Mbs service is ADSL, Now can do nothing about the speed as that is dictated by the distance from the exchange. Is the BT offer one of the "social" packages? (for people on benefits)
23-05-2022 17:16
23-05-2022 20:01
I'm a state pensioner, but I don't qualify.