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Anonymous User
Not applicable

‎19-08-2018 16:16

Do NOW TV have anyone manning the phones?

This company is a complete joke. I have waited for the broadband to be activated but without success. 

I have tried to call on numerous occasions but there is such a long queue time and the music is hideous. 

 

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2 REPLIES 2
Anonymous User
Not applicable

‎19-08-2018 22:28 - edited ‎19-08-2018 22:30

I called this evening and it took 23 minutes to get a person, then had to be put on hold and transferred to another department for another 20 minutes, it took me a total of 58 minutes to get my request sorted 😄

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Tony-D
NOW Team Member
NOW Team Member

‎20-08-2018 9:15

In response to Anonymous User's comment
@Anonymous User wrote:

I called this evening and it took 23 minutes to get a person, then had to be put on hold and transferred to another department for another 20 minutes, it took me a total of 58 minutes to get my request sorted 😄

@Anonymous User @Anonymous User

 

Hi Guys we are extremely sorry for the long wait times right now. We have a sale on at the minute whihc is hitting our lines hard but that sale is due to end this Thursday whihc should mean queue times will be back to a much more reasonable time. Once again, i am very sorry for the long waits and i hope we can make it up to you in the near future.

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