Disconnection issues dropping out constantly - Now TV throttling customers?

[Anonymous User]

Never had a problem until I lost all connection in the early hours of Sunday morning, then this announcement of a "lockdown" and with every man and his dog working from home etc...

Had Openreach engineer out twice now in the last 3 days. First time came to house, the 2nd time just to the Cabinet due to them not allowed in properties now.

Both engineers have said there isn't a problem with my line inside nor outside the house, ports checked changed etc. Yet tests on my PC LAN via NowTV BB website,  state that my BB speed is very slow & theirs an issue. Yet Speedtest shows I am getting what I should be getting speed wise.

Now I am extremely lucky if my BB stays connected for longer than 5 minutes without disconnecting completely. The only thing I can think of is NOW BB cant handle the capacity of everybody working from home/kids etc online.

Its took me 20 minutes just to type this due to my connection just dropping constantly rendering it useless.

[Cinzanno]

No Bob I mean it how am i going to be able to watch now tv if i can't get a
stick? I don't own a smart TV not everyone does so when I cant get a stick
how do i watch it on my STUPID TV 🙂

[ukbobboy]

@Cinzanno 

Cinz, broh, very few of us are flush, if we were we wouldn't be NOW customers. And, like most, keeping tight control over ones scarce resources is a daily effort.

That's why I get angry when I hear that scammers, both domestic and international, are trying to weasel their way into hard working and vulnerable people's lives to deprive them of their money.

And simply put broh, to get what I have and need, I save what I can when I can until the time is right, no more putting myself in debt.

UK Bob

[gavs82008]

@Cinzanno 

It would only be NOW that stop producing sticks, Amazon are making way too much money to stop producing sticks. 

That was why I was suggesting to stick with the Amazon Fire stick. 

If and when the NOW stick is no loner supported, you will still have your Amazon Fire stick. Honeslty mate I wouldn't stress about it!

[Cinzanno]

ahhhhh gotcha... i will use it till it goes Bang them have to move to the
Amazon fire stick for all... NOW WILL LOSE PEOPLE doing that, not everyone
wants a SMART TV some of us still have our STUPID TVs working just fine (if
it aint broke..... 🙂 thanks for the reply

[Cinzanno]

This has nothing to do with your Internet at all I’m sitting right next to my TV with a NOW TV stick in it right now and it has dropped the Internet yet again as it has been doing since before lockdown but worse since lockdown…yet I’m working on my iPad, I am the only person in my house and all that my Internet is being used for right now is my iPad and NOW TV I’ve just run my speed check on my iPad while the TV is still saying Internet connection lost and I’m showing as 56 MBPS! THIS IS A FAULT WITHIN NOW TV and a lot of people are having this problem it’s DARNED annoying, also I find a lot of people are finding that they remotes although have full battery power is not changing channels immediately they’re having a 10-15 second Delay this is also a NOW TV PROBLEM THAT THEY NEED TO SORT OUT it has nothing to do with our remotes

I have both now TV and a prime stick plugged in the back of my TV and when I go to prime everything works and doesn’t Lose any connection and the remote works immediately every time yet when I go back to NOW TV it’s constantly dropping my connection.
it’s NOW TV that’s the problem don’t let them tell you anything else because they love to blame it on the Internet and then we spend a fortune getting engineers out… Remember NOW TV is a SKY product and we all know what SKY have become over the past few years..SLACK!