Showing results for 
Search instead for 
Did you mean: 

Diagnostics Your connection is not private

My broadband keeps dropping off and when the Now TV diagnostic page runs it errors as follows:-

Your connection is not private

Attackers might be trying to steal your information from (for example, passwords, messages, or credit cards).




Help me understand normally uses encryption to protect your information. When Opera tried to connect to this time, the website sent back unusual and incorrect credentials. This may happen when an attacker is trying to pretend to be, or a Wi-Fi sign-in screen has interrupted the connection. Your information is still secure because Opera stopped the connection before any data was exchanged.

You cannot visit right now because the website uses HSTS. Network errors and attacks are usually temporary, so this page will probably work later.

2 Replies
Legend 5
Legend 5


Below are some standard things you can and probably have done before calling the team.

Have you done a factory reset to the router indicated in the link below?

You need to call the broadband team. See link for number.

This link also shows any planned outages as well wide spread faults.

FYI that I do not work for NOW, just a NOW customer trying to help
Elite 2


The error you show is a browser error, nothing to do with the broadband.

Try using a different browser.