19-12-2021 17:47
I have been on my account and I see that my broadband is connected to a non sky device what is that? I switched off all the devices I'm connected too and still it show up as connected?
21-12-2021 10:07
@Anonymous User
If you have successfully switched off all connected devices, surely you wouldn’t be able to see that a non-Sky device is still connected, as you would have switched off the device you are looking at this on?
Not that I understand your problem anyway, as I would expect 90% of your devices to be non-Sky devices, so why is it complaining about this one particularly?
But if you get the free Fing app, on an Android device*, this will enumerate all the devices on your network with as much detail as it can muster, and that may throw some light on things.
*You can get Fing for iOS devices, but Apple privacy rules severely limit what this version is able to tell you. About the devices on your own network 😢