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Anonymous User
Not applicable

‎10-10-2018 17:31

Devices have vanished

Yesterday I set up the entertainment pass and started watching a programme on an Xbox. All of a sudden we got a msg saying you have used all 4 devices. Only 3 were on my device list so went to check and it's saying I have 0 devices . It's been like this all of today also on my television and other Xbox which where registered 

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1 ACCEPTED SOLUTION
schnapps
Legend 5
Legend 5

‎10-10-2018 17:41

Hi @Anonymous User

It seems to be a glitch on the nowtv system that is effecting Xbox owners.

Go to nowtv live chat and ask them to reset all your devices on your account.

That should then resolve it.

Link below to live chat.

https://help.nowtv.com/contact-us/managing-my-devices

View solution in original post

3 REPLIES 3
schnapps
Legend 5
Legend 5

‎10-10-2018 17:41

Hi @Anonymous User

It seems to be a glitch on the nowtv system that is effecting Xbox owners.

Go to nowtv live chat and ask them to reset all your devices on your account.

That should then resolve it.

Link below to live chat.

https://help.nowtv.com/contact-us/managing-my-devices

Anonymous User
Not applicable

‎10-10-2018 17:45

In response to schnapps's comment

Thankyou, I've not been able to get it up on my phone so will try on my laptop now

schnapps
Legend 5
Legend 5

‎10-10-2018 17:48

In response to Anonymous User's comment

Hi @Anonymous User

Laptop would be a better option when typing, though live chat should work with a mobile smart phone.

If still no joy with live chat, try a different internet browser, make sure that your ad blocker on your browser is disabled and Javascript is enabled.