13-03-2021 15:52
Hi. So I’ve been watching on my iPad for months but logging in today I keep being told I’ve reached my device limit despite not making any changes for months! Even tried removing 1 of my 3 other devices but that’s not helped. Anyone got any advice please?
Solved! Go to Solution.
13-03-2021 16:12
@Anonymous User Sometimes, a software update on an ios/ipados device is seen as a device change. There was an update during the last week, which might have triggered this for you. Never had the problem myself, but it happens. Your best/only option is to jump over to live chat and ask them nicely to reset your device count.
13-03-2021 16:12
@Anonymous User Sometimes, a software update on an ios/ipados device is seen as a device change. There was an update during the last week, which might have triggered this for you. Never had the problem myself, but it happens. Your best/only option is to jump over to live chat and ask them nicely to reset your device count.
22-03-2021 13:38
Thanks for replying. Went on to live chat & they suggested uninstalling & re-installing the app which seemed to do the trick. Thanks again
13-03-2021 16:16
@Anonymous User
To follow up from the sound advise from @Mark_Weinreb here is the link to live chat. Just make sure to click “chat online” within the green box.
https://help.nowtv.com/article/how-to-submit-a-complaint