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matt_matt
Advocate

‎23-09-2023 11:17

Delivery address for new broadband

I'm moving to new flat next week (27th) but want to get the ball rolling with getting broadband set up asap, i've gone all the way through the set up and it says an engineer doesn't need to come out and do anything which is good, there's availability to go live on the 3rd oct. When ordering online it has 'delivery address' i presume this means where i want the equipment sent? so can I change this to my current address and have it sent there as i won't be living in new place until the broadband goes live?. I'm just wanting to check that delivery address can be different to the 'your address' bit.

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1 REPLY 1
RoyB
Legend

‎24-09-2023 13:22

@matt_matt 

I think yes.

But for a definitive answer, call Now Broadband to check.

They don’t monitor this user to user Community, nor post on it.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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