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Anonymous User
Not applicable

Delayed activation for nearly a month now

My wifi activation was originally the 15th of November, this was delayed for a week, every week - it's now the 12th December and I've stopped receiving any updates via text. I have called NOW when I can to ask what is going on but nobody can tell me when my line is going live. I work from home and this has been a joke.

Surely it shouldn't take A MONTH to set up wifi?!


Have NOW been unable to shed any light on the reason for the delay? They do of course rely on Openreach for their network. The only shred of comfort may be that you should be entitled to automatic compensation when your service does eventually go live as set out here. In the meantime all you can do is keep chasing them for updates.