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Delayed activation date

I ordered my NOW TV package on 06/09/2022 for it to be set up on 22/09/2022. However, my activation date has been pushed back to today due to a "fault in the line" but we've been provided with no update.


We've just moved into our first home and currently have no internet and no update, its terrible! I work from home one day a week and currently cannot do so due to having no internet access.

2 Replies
Legend 5
Legend 5


It's likely they are waiting for a reply from OpenReach. If I were you I would call the broadband team to get this sorted.

NOW Broadband Members can call us 8am–8pm, 7 days a week.

03300 412518

FYI that I do not work for NOW, just a NOW customer trying to help


Start a mobile hotspot on your phone, and use that to connect the device(s) you need to WFH to the internet.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.