TWO weeks ago, I requested for a service of broadband for which I have already paid 60 pounds for the setup. The service was estimated to be offered in the following week.
One week after, nowTV inform me that there is a delay of several way and the activation should be delayed to the next week.
Until this point everything is ok.
Yesterday, it was supposed to be the day that NOWTV should have activated my broadband service but they did not. I checked my mail and my account I did not have any message from NOWTV. Today, I open several tickets and the only reply that I had it was "it seems to be a delay in your service but we are not able to provide you about more information, someone would contact you".
I am still waiting for a reply since I do not know when I will be able to use my broadbad.. if I were know that NOWTV needed so much time to prepare the setup, I would have adquired another company.
Similar here although I did get my late connection compensation ok.
The fact I was without the service for best part of two weeks is still apparently waiting on Openreach despite the section on auto compensation saying it will be received within 30 days.
I had to use extra mobile data for the family.
I have to chase as there are no updates from NOW TV regarding the status despite the fact they are outside their own published timescale.
What should have been something simple as changing supplier simply wasn't worth the hassle.
Glad I'm not alone and pleased to hear you have now got your compensation.
Still waiting for mine, and no response to my complaint. Still taking my direct debit bang on time though I see!
Will be left with little alternative but to pursue it with OfCom if I do not get a response in the next week. I have ran out of patience.
Excellent broadband connection, but absolutely abysmal customer service with no customer focus whatsoever it seems.