Delay on broadband going live

[Anonymous User]

Hi,

I have placed an order on 10th of April and was given a go live date of 25th of April.

Today I have received a text message saying there's a delay and they'll update me on the 30th of April.

I haven't been given a reason or anyhing to say what caused the delay or anything really.

I'm assuming I won't be internet until at lest 30th of April:-/

'Track my order' still says 25th.

Anyone had similar issue?

Can i cancel my order?

[Andy]

@Anonymous User@ Welcome to the forum. You can cancel before your go live date if that's what you want, but I'd suggest giving the broadband team a call or popping onto live chat and they can hopefully explain what's happening. You can get to live chat from the Contact Us page

https://help.nowtv.com/get-in-touch

(expand the Anything Else section at the bottom for options)

[Anonymous User]

hi, thanks but the chat is not available as they're too busy 😕

[Andy]

@Anonymous User We've been asked by the NOW TV Team not to post the telephone number on the forum but I'll send you a PM with it in, if you give them a call they can update you and/or cancel if that's what you want.

[Anonymous User]

great, thank you

[Anonymous User]

Hey, I just want to ask about the live date. Are your broadband went live on the 30th?. I am experiencing the same issue here where my broadband was supposed to go live on the 5th of October but it got delayed. I'm not sure when it will take tho.

[gavs82008]

@Anonymous User 

Best to give the team a call. Number found on link below.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

[Anonymous User]

Hi

Same here. Was meant to be activated on the 31st August 2018 - when BT switched off their service. Still waiting.

As OpenReach provide the engineering service surely switching off & switching on of NowTV should be seamless from BT to NOWTV.

I truly believe this is breach of contract & pontless why NowTV just blames OpenReach when things go wrong. Why not just schedule things better, if you can't provide a service then say you can't & don't make promses you cannot keep. But I suppose you get the service you ask for. As customers we want the cheapest - then again I paid for the switch as I did not want a 12 month contract - and NowTV gets the level of support from OpenReach that it pays for.

Incredibly dissatisfied with the level of service and will tell the world.