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Vickiep
Advocate

Contact regarding engineer visit

Hi. My internet is down and having disconnected and reconnected everything(hub 2), did a line test. It stated that an engineer had been booked. I need to know how to contact someone about this. I can't be available all the time for health reasons and I wondered if all I needed was a new micro filter. How do I speak to someone?

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Vickiep 

You need to call the broadband team, see link for number.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help