Contact - is it possible to talk to a human?

[Anonymous User]

Hi,

I have been a Now customer for about 3 weeks, Broadband and Phone only. During this time my link has been randomly dropping on a fairly regular basis. It does this at random times, but always in batches of 4 or 5 up/downs?!

The throughput also seems pathetic at times, although I admit I haven't checked it since the go live day, when it was broadly inline with my contract.

I have just spend 15/20 minutes trawling the Now Portal and chatting to their Bot, trying to find a phone number to talk to someone about this. Naturally they hide this and I can find nothing useful as far as technical solutions that I can try. After paying £60 installation and no engineer visit, I have to say I am very unimpressed. Time to cancel and try for a refund?

[gavs82008]

@Anonymous User 

Using the link below you can check your line to see if it gives any information. What about doing a factory reset to the router (see below link for instructions on how to do it?

https://help.nowtv.com/article/improve-broadband-speed

If all that fails call the broadband team using the number from the below link.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

[gavs82008]

@Anonymous User 

To have saved you "talking" to the bot and posting a new thread, there are endless threads with the broandband customer support number. Which could have been located within the last few threads on the forum. Like this one

https://community.nowtv.com/t5/Setup-Performance/Internet-Cuts-Out-Every-5-Minutes-Orange-Light/m-p/591568#M14931