04-03-2020 18:56
The internet is unusable, it keeps dropping to around 2mbs randomly through the day/evening and also disconnects. ping is also extremely slow, I moved from plusnet in January where I was getting a solid 38mbps with 0 issues during the 18 months I was with them.
The router is plugged into the master socket, there are no extension leads plugged in or other wiring inside the house
An engineer came out a couple of weeks ago and found nothing wrong, reset the line and it went back to being fast for a few days before slowly creeping down to a snails pace.
I phone on Saturday 29th Feb and was told that an engineer will be out on Monday 2nd March between 1PM and 6PM so I took the afternoon off and nobody turned up or contacted me which I am not impressed about, the technical checks website just says to ring you but to be honest I don't have the patience right now to sit on hold for ages then have to explain everything again.
can anyone here help me?
Ed
14-03-2020 17:32
So nobody here wants to help then?
whats the point of this ‘community’ I wonder.
I’ve raised a complaint, been on many chats and my broadband is still not working and nobody from now tv seems to care.
I am really considering sucking up the early exit fee so that I can get something that works