Hi @Anonymous User
I am assuming you are a NowTV Broadband customer.
If so and there is no middle green light showing on the front of the router or white smiley face if using the older version and you have checked the wiring into the back of the router and BT phone socket hasn't come loose and also rebooted the router.
Then firstly go to My Account and under Technical Checks see what the test reports back.
Then give the NowTV Broadband Team a call where you will find their telephone number under My Account > Orders & Appointments.
