cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Connection drops - why?

I’ve recently moved to Now Broadband fibre from BT broadband. I have the router hard wired into a splitter and then several other devices including a smart tv, Humax box, Now TV and Amazon firebox. 

The internet speed is quick when it works but I can’t get through a single film with it dropping out at least twice. Reconnection can take over 10 minutes, sometimes over 30 minutes. 

The WiFi is even less reliable. It drops constantly even when I’m sat only a few feet away from the router. My WiFi can show full signal but won’t connect to the internet. I didn’t have these problems with BT  

Any ideas why it’s so pants?

10 REPLIES 10
Anonymous User
Not applicable
I cancelled the contract and went to BT. Since then it’s dropped once in the months I’ve been using it.