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Anonymous User
Not applicable

‎21-07-2021 19:46

Connection dropping

My connection keeps dropping every 15 minutes or every 40 minutes to the point that its getting ridiculous i had slow connection in the past and was always fixed instantly as soon as i would get in touch with support, had an engineer here saying might be the router but nothing has actually been done about it, and now every single day internet just keeps dropping, i had bad experiences in the past with ISP mainly slow connection, but this has been the worst experience so far that my frustration has reached the point of me now searching for a new ISP

2 REPLIES 2
Jade14
Mentor

‎21-07-2021 19:58

Same here been trying to ring last hour but saying they are closed even though they close at 8pm? Did you resolve it? Thanks 

gavs82008
Legend 5
Legend 5

‎21-07-2021 20:33

@Jade14 @Anonymous User 

Best to try calling the broadband team during the day. 
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

  • Give us a call on 08007591213 to speak directly to a NOW advisor.
FYI that I do not work for NOW, just a NOW customer trying to help
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