Connection dropping over last two weeks

[Scott161]

Hi. 
Over the last two weeks the connection has been dropping periodically throughout the day. All tests say that the problem is in my house - nothing has changed in the cabling since original install but have unplugged everything etc. 

Switching the router off and on again cures the issue but it’s clearly impractical to do that all the time. As far as I can tell, the three LEDs are all green when this happens too which makes me think it’s not the internal set up - but the line. 

Any thoughts before I escalate? Last time I had the problem (with Sky) OpenReach denied it was them- three engineers later - they found a fault in the box down the road. Could be the same but interested if it’s a bit more widespread. 
Cheers 

[gavs82008 · Accepted solution]

@Scott161 

In my experience your best to call the broadband team, it sounds like another fault on the line somewhere, could be as far back as the cabinet. See below link for the number.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1