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MykytaN
Advocate

Connection Loss during nighttime

 

Hi, I have Now TV broadband for over months generally without issues and week ago I started to losing connection at all during the nighttime(approximately at 21:30 to 23:30).

No connection lost during the day until it gets to the time I mentioned it occur often, before writing about this issue I've tried to follow troubleshooting tips in Now TV website, but there were no changes to the problem.

Posted the image as was guided by phone call: JLPHAF

I'll be glad to meet an engineer to solve this issue.

Thanks in Advance, Mykyta

4 REPLIES 4
RoyB
Legend

@MykytaN 

Sorry to hear of your problem.

I don’t know what JLPHAF is, but no image has appeared 😢

Are you telling us that Now have arranged for an engineer to come out, or are you hoping that by mentioning it here, Now will arrange one?

If so, that won’t happen 😢

Now don’t monitor this customer to customer Community for issues, so the only way to get an engineer out is to phone Now Broadband, and specifically request one.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
MykytaN
Advocate

No, there were no arrangements, I'm hoping to get one, thanks for reply.

Jayach
Elite 3

@MykytaN wrote:

No, there were no arrangements, I'm hoping to get one, thanks for reply.


In that case, you will need to contact Now, use the options in the link below:

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

 

gavs82008
Legend 5
Legend 5

@MykytaN 

Give the team a call using the post from @Jayach 

FYI that I do not work for NOW, just a NOW customer trying to help