01-05-2019 12:53 - edited 01-05-2019 12:56
My Now TV broadband has been very unstable for at least the last few days or longer. I didn't notice the issue for a while because programs like netflix/youtube pre-load the video and re-connect quickly it doesn't effect them much.
Roughly every 30 seconds the internet drops out going from 50mbps to 1kbps in a few seconds. This happens on both wi-fi & ethernet, I managed to catch one of these drown swings on video.
https://photos.app.goo.gl/JZ4dcbrwA5994ZFy7
You can't do anything that requires a constant connection such as downloads, live steaming or online games.
Ive gone through the basic troubleshooting such as restarting the box, changing my ethernet wire.
16-10-2019 15:40
Mine is the same o pay for Spotify and sadly it stops 29 second into song. I'm on a month to month . Broadband so I will cancel if it's not fixed.
16-10-2019 16:14 - edited 16-10-2019 16:15
Hi @Anonymous User
I used to get dropouts on Spotify when casting between my Android Phone and Chromecast (wasn't every 29 seconds into a song though, where for me i would lose the wifi connection after playing a few songs).
What i did was this below on the NowTV Hub 2 Router web browser settings :-
Go into the Hub Router webpage settings using 192.168.0.1 then select the Advanced Tab, then when prompted type admin & nowtv, then select the secondary LAN IP Setup tab, then untick the box saying Enable IPV6 on Lan Side, then click the green Apply Button at the bottom of the page.
Might be worth a try and if it makes no difference whatsoever, then go back into the NowTV Hub Router again and enable IPV6 back to it's previous setting.
Also if you are using the Hub 2 Router and not the Hub 1, then whilst in the Router settings rename the 2.4ghz & 5ghz wifi bands.
Information below how to do it.
Your Hub Two is dual-band (2.4GHz and 5 GHz). Splitting these bands to create 2 different Wi-Fi networks can help to improve the speed to your devices.
Here’s how to do it:
16-10-2019 21:15
thanks yea tried that . spoke to helpline twice today . they think i need a new box . so fingers crossed it will work . i wasn't casting just playing through my google home i even factory reset them too today .
x