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Ciderbob
Advocate

‎19-09-2023 23:04

Connecting

My internet has lost connection and when I do a test it tells me they cannot help and phone tomorrow 8-8

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3 REPLIES 3
Broadband3
Mentor

‎19-09-2023 23:12

https://www.mirror.co.uk/tech/breaking-sky-down-more-13000-30981609.amp

check some of the other threads. Sky internet is down across the uk

gavs82008
Legend 5
Legend 5

‎20-09-2023 8:26

@Ciderbob 

Posting on here means noting when it comes to broadband as support NEVER come on and post on the forum. You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help
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RoyB
Legend

‎20-09-2023 20:03

@Ciderbob 

I don’t understand. You bought Now Broadband and are trying to use it after 8pm?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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