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Connected but no Internet!

My broadband keeps losing connection!

Every day and throughout its losing connection. Can be in the middle of watching Netflix and next thing pops up connection lost please check!!! My son will be doing his school work then surprise no Internet.

I haven't have it a year yet and its just useless.

How many times have I got to keep unplugging and waiting for it to connect!

Has anyone else experience this?? Do I have a faulty hub?

On my mobile it comes up "connected but no Internet".


Legend 5
Legend 5


Below are some standard things you can and probably have done before calling the team.

Have you done a factory reset to the router indicated in the link below?

You need to call the broadband team. See link for number.

This link also shows any planned outages as well wide spread faults.

FYI that I do not work for NOW, just a NOW customer trying to help

Is the Wifi dropping out, or is the router losing connection to the internet?


Certainly getting the issue today, keeps disconnecting, team want to send an engineer (BT) although I have had all the boxes and cables replaced since the last time, also slow than the guaranteed speeds, on all the independent speed checkers, yet fine according to NOW thankfully rare, might be just heavy traffic due to weekend. 



BT, in the guise of Openreach, will test your connection from your BT Master Socket all the way back to the cabinet you are supplied from.

Its entirely possible that there is a fault in that part of the chain back to Now.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.

Hard reset, unplugged the power supply to the router, seems to have cleared the problem.


Letting someone know you are having similar issues, is not worthy of a new thread, as I had already called support.

Elite 3

@Shardlake wrote:

Letting someone know you are having similar issues

It wasn't obvious that that was what you were doing, it seemed as if you were also asking for support.

Elite 3


Probably better to start your own thread, rather than jumping in on someone else's.