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russell2k1_ece
Occasional Poster

Complaint's

I had singup for fav fibre broadband package with 36mbps. Since the line went up, there was always connection drop which made some financial transactions difficult for the household. I have been trying to trace the combo(!!)customer team over the phone and chat. I was in the waiting queue for one hour few minutes but didn't manage to talk to them. On the chat it was worse as every time they transfer to a technical agent they never turn up and holding me.on the queue. 

I really don't have any idea what to do next. 

 

Thanks in advance guys. 

Regards

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NOW TV Team Tony-D
NOW TV Team

Re: Complaint's


@russell2k1_ece wrote:

I had singup for fav fibre broadband package with 36mbps. Since the line went up, there was always connection drop which made some financial transactions difficult for the household. I have been trying to trace the combo(!!)customer team over the phone and chat. I was in the waiting queue for one hour few minutes but didn't manage to talk to them. On the chat it was worse as every time they transfer to a technical agent they never turn up and holding me.on the queue. 

I really don't have any idea what to do next. 

 

Thanks in advance guys. 

Regards


Hi @russell2k1_ece 

You will never get the max speed over Wi-Fi unfortunately. You can try changing channels on the router though by getting into the settings of the hub. Your username and passowrd will be on the back/bottom of your hub. Just go to 192.168.0.1 and log in. To change the channels, click on 'Wireless' and you'll be given a list of options. To check for the best channel in your neighbourhood download this:

https://www.microsoft.com/en-gb/p/wifi-analyzer/9nblggh33n0n?activetab=pivot%3aoverviewtab

 

or if your on a phone here are variants:

 

ANDROID: https://play.google.com/store/apps/details?id=com.farproc.wifi.analyzer&hl=en_GB

 

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russell2k1_ece
Occasional Poster

Re: Complaint's

 I have tried all of these processes you mentioned even before i post this here. I am sorry to say that it still not resolved. Never had this problem with other providers only with Nowtv

 

 

Thanks 

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