Cant view live tv but can view box sets. Sky news app also not working

[Anonymous User]

I now cant view live tv through nowt tv but can view the box sets. Also the sky news app doesn't work. Ive tried to factory reset but it doesn't work. Any ideas?

[schnapps]

Hi @Anonymous User 

Just wondering is BT your ISP and are you using a BT Home Hub Router ?

Then if so, have a read of this thread where NowTV are looking into it.

https://community.nowtv.com/t5/Content-Issues-Missing-Episodes/Unable-to-watch-live-TV-or-Sports/m-p/503493#M12890

Might be also wise to flag up your issue by posting on the same thread.