cancel
Showing results for 
Search instead for 
Did you mean: 
ROKU
Advocate

Cannot watch Now tv on Roku

Just installed Now Tv on my mobile phone however I am unable to watch on Roku. Roku does not recognise username or password on roku which works fine on my mobile.

13 Replies
gavs82008
Legend 5
Legend 5

@ROKU 

Have you tried deleting and reinstalling the app on the Roku device?

FYI that I do not work for NOW, just a NOW customer trying to help
ROKU
Advocate

Hi

Yes done that still no luck
gavs82008
Legend 5
Legend 5

@ROKU 

Try putting your email address in for the username.

FYI that I do not work for NOW, just a NOW customer trying to help
ROKU
Advocate

Hi 

Just tried and still saying there's an error with your username and password....and I know its correct lol...

 

Saint1976
Elite 3

@ROKU do you have any special characters in your password eg #©% or $. If so, Roku devices have a habit of not recognising them.

ROKU
Advocate

Hi,

No my password does not have special characters 

Thanks

 

 

gavs82008
Legend 5
Legend 5

@ROKU 

Bit of a long shot. 
1. Restart your router

2. Restart the Roku stick

 

Roku forums are reporting same issues with other apps. Their suggestion is to reboot the device before adding it again.

 

https://community.roku.com/t5/Channel-Issues-Questions/Can-t-Sign-into-Netflix/td-p/559902

FYI that I do not work for NOW, just a NOW customer trying to help
ROKU
Advocate

Hi 

 

Thank you. Just completed points 1 & 2 including rebooting the device and no luck.

schnapps
Legend 5
Legend 5

Hi @ROKU 

 

When you say Roku, i am assuming it's a full blown Roku Player ?

 

Have you either changed your NOW password or forced a logout on all your NOW devices recently ?

 

If so, maybe have a read of this linked thread below if you get a similar error message when attempting to sign in on the NOW App.

 

https://community.nowtv.com/t5/Set-top-boxes-Smart-TVs/Roku-Cannot-access-My-Account/m-p/567420 

 

Also maybe try the Community search box by typing something like Roku sign in or similar.

ROKU
Advocate

Hi @schnapps

 

It is the full blown Roku and I haven't changed my password or forced a logout on my only mobile device.

 

I only joined Now tv last night and successfully created a account with a valid user name and password and works great on my mobile....its just a shame these credentials will not work when trying to access now tv through Roku on a bigger screen.

 

Thanks for the thread, I will take a look.

greyeyes
Scholar

this is ambiguous, it's not clear when you say Roku if you have a roku own branded stick/box or a nowtv branded roku stick/box.

 

If you have a nowtv branded roku box/stick, you only need to login with your Now credentials.

 

If you have a roku's own branded box/stick, then you'll need to login twice, one via the initial setup with your roku account credentials and then install the NowTV channel app and login via that using your Now account credentials.   Might be worth heading over to the web pages of roku and doing a password reset to recover your account and set a new password and then the same with nowtv (this site).

 

 

 

 

 

superglo2012
Scholar 2

I have had a roku for over 10 years and it should work are you getting the app on the roku

superglo2012
Scholar 2

Try signing into the Roku  website first