01-01-2022 15:38
Just installed Now Tv on my mobile phone however I am unable to watch on Roku. Roku does not recognise username or password on roku which works fine on my mobile.
01-01-2022 15:50
01-01-2022 15:51
@Anonymous User
Try putting your email address in for the username.
01-01-2022 15:59
Hi
Just tried and still saying there's an error with your username and password....and I know its correct lol...
01-01-2022 17:22
Hi,
No my password does not have special characters
Thanks
01-01-2022 17:34
@Anonymous User
Bit of a long shot.
1. Restart your router
2. Restart the Roku stick
Roku forums are reporting same issues with other apps. Their suggestion is to reboot the device before adding it again.
https://community.roku.com/t5/Channel-Issues-Questions/Can-t-Sign-into-Netflix/td-p/559902
01-01-2022 18:10
Hi
Thank you. Just completed points 1 & 2 including rebooting the device and no luck.
01-01-2022 19:33
Hi @Anonymous User
When you say Roku, i am assuming it's a full blown Roku Player ?
Have you either changed your NOW password or forced a logout on all your NOW devices recently ?
If so, maybe have a read of this linked thread below if you get a similar error message when attempting to sign in on the NOW App.
https://community.nowtv.com/t5/Set-top-boxes-Smart-TVs/Roku-Cannot-access-My-Account/m-p/567420
Also maybe try the Community search box by typing something like Roku sign in or similar.