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Anonymous User
Not applicable

Cannot find my 2GHz line.

I have a device that is only compatible with 2.4GHz and mine is 5GHz. But as far as i understand all the new routers have both. However I cannot see my 2.4GHz connection. what do I do?

3 REPLIES 3
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

Have you gone into the NOW Hub 2 Router webpage Settings and manually split the two wifi bands by following these instructions below.

  1. Open your web browser and enter "192.168.0.1” in the address bar.
  2. Select Maintenance and enter “admin” and “nowtv” as the username and password.
  3. Select Wireless and then 2.4 GHz Wireless Settings
  4. Scroll down to “Wireless Access Point” and uncheck Synchronise 2.4GHz and 5GHz Settings.
  5. In the ‘Name (SSID)’ box, Change the network name to distinguish it from the current network (e.g. add “_2.4G” to the current name). Select Apply.
  6. Check the network name has been updated, and then select 5GHz Wireless Settings.
  7. To be able to see easily which network is which on your devices, change the ‘Name (SSID)’ here too (e.g. add “_5G” to the current name). Select Apply.
  8. That’s it. Select Logout at the top of the screen to exit.
redchiz1
Champion 2

Have a look at Step 4 in the help article here:

https://help.nowtv.com/article/improve-broadband-speed

 

Jayach
Elite 3

It might be that your device is not UK spec, in which case it wouldn't be able to "see" channels 12 & 13, if your router chooses to use one of those.