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Anonymous User
Not applicable

‎17-09-2022 18:23 - edited ‎17-09-2022 18:24

Cancelled membership once and for all.

We cancelled our Now TV due to poor streaming quality. We were keen to watch the new House Of Dragons so signed up for a free trail and allowed the membership to kick in. However the streaming quality is so poor we have once again cancelled.

Every time we lodge a complaint we are told don't use multiple devices, we aren't, it's our Internet connection, check the router bla bla bla.. we are very close to our super-fast broadband exchange, we only ever have one device connecting as there are only two of us living together. 

We never have streaming issues with any other provider, Netflix, BBC I player or Amazon Prime, only Now TV. 

I hope that HBO do go independent in the UK and can provide a better streaming quality to their customers as evidently NOW TV don't care. 

 

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5 REPLIES 5
gavs82008
Legend 5
Legend 5

‎17-09-2022 18:30

@Anonymous User 

What device are you using?

Also if you don’t have boost the picture is restricted to 720p.

FYI that I do not work for NOW, just a NOW customer trying to help
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Anonymous User
Not applicable

‎19-09-2022 9:50

In response to gavs82008's comment

We use an LG OLED 4K TV

 

The picture quality is more like 2p

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RoyB
Legend

‎17-09-2022 22:21

@Anonymous User 

What Now Broadband plan are you on?

What speed we’re you promised, and what speed do you get?

How does the poor streaming quality manifest itself?

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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Anonymous User
Not applicable

‎19-09-2022 9:53 - edited ‎19-09-2022 9:53

In response to RoyB's comment

We're not on NOW broadband, we are with Zen Internet, 35Mbps down 6Mbps up

We're streaming and every now and then the picture goes totally blurry like a badly compresses Mpeg. stream quality "90" shows and then comes eventually back...

No other devices are using bandwith in the house it's just the TV that is on...

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RoyB
Legend

‎19-09-2022 11:47

@Anonymous User 

That’s not right, even for Now. Have you had a chat with Zen ?

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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