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Anonymous User
Not applicable

Can't set up new broadband account without buying a TV pass, seriously?

Can't set up new broadband account without buying a TV pass, seriously?

4 Replies
schnapps
Legend 5
Legend 5

Hi @Anonymous User

Buying a nowtv pass is an option and not compulsory when signing up to nowtv broadband on their website.

I have setup three nowtv broadband accounts now for family members and each time I have declined the nowtv passes, where they are only using broadband and phone line.

I would double check again, to see if there is an option to finish the sign up without opting for the nowtv passes.

 

Anonymous User
Not applicable

Hi, thanks so much for answering what might have been more of a rant than a
sensible question!

No, the link emailed to me to activate my new account did not give me the
option of proceeding without buying/signing up for a free trial; I did it 3
times to check.

Also, while I was on hold for customer services (16 minutes before I gave
up) I looked at the questions to the community, and this is not a new
problem, so why aren't they looking at the community and fixing the issues
of their customers?

This is all making me think that I might have made a mistake choosing to
move to now broadband, so maybe not managing to activate my account is a
damn good thing .....

But again, thank you so much for your reply, I do appreciate your help!

All the best, Sarah

schnapps
Legend 5
Legend 5

Hi @Anonymous User

Was it an email from nowtv saying something like "finish completing your account" or similar ?

Then I believe it's a bug in their email automation system sent out to new broadband customers.

I had the same email and just ignored it and my broadband order was still processed and went live on the scheduled activation date given.

The next email you will receive I am guessing is that they need to make changes to your order (I had this email on the three broadband accounts that I setup) and unless anything has changed and you are not happy with it then ignore the email again.

You can see if your broadband order is being processed by going to My Account > Orders & Appointments on here and also have a read of Broadband & Calls together with Message Centre to make sure all your order details are correct.

Anonymous User
Not applicable

Hi Schnapps,

Ok, thanks for that info, I'm glad to know that, but I am now wondering why
they've not fixed the bug yet!

Many thanks again and best wishes, Sarah