02-09-2018 20:10
Can't set up new broadband account without buying a TV pass, seriously?
02-09-2018 20:16
Hi @Anonymous User
Buying a nowtv pass is an option and not compulsory when signing up to nowtv broadband on their website.
I have setup three nowtv broadband accounts now for family members and each time I have declined the nowtv passes, where they are only using broadband and phone line.
I would double check again, to see if there is an option to finish the sign up without opting for the nowtv passes.
02-09-2018 21:05
02-09-2018 21:17 - edited 02-09-2018 21:19
Hi @Anonymous User
Was it an email from nowtv saying something like "finish completing your account" or similar ?
Then I believe it's a bug in their email automation system sent out to new broadband customers.
I had the same email and just ignored it and my broadband order was still processed and went live on the scheduled activation date given.
The next email you will receive I am guessing is that they need to make changes to your order (I had this email on the three broadband accounts that I setup) and unless anything has changed and you are not happy with it then ignore the email again.
You can see if your broadband order is being processed by going to My Account > Orders & Appointments on here and also have a read of Broadband & Calls together with Message Centre to make sure all your order details are correct.
02-09-2018 21:51