Can’t report landline down despite being on welfare list

[dare2dv8]

Thanks NowTV! Gone 2am and my care line announces loudly ‘warning - your telephone line has been disconnected’, and repeats every few seconds. Second time in a couple of weeks it’s gone down - said it was sky card out in exchange last time - and can’t report it as their technical checks say I have no phone line (it can’t detect it right now!) and they publish no number for faults - said to log in to get number, but I am logged in! Will be switching as not safe to keep being without care alarm. 

[gavs82008 · Accepted solution]

@dare2dv8 

Give the broadband team a call to see what they can do for you.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

Give us a call on 08007591213 to speak directly to a NOW advisor.

[dare2dv8]

Thank you for the number. Appreciate that.