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ChelleL
First Poster

Can’t receive landline calls

I had my NowTV broadband / calls installed on 7th September but since installation I can no longer receive telephone calls on my landline (I can make calls but can’t receive them) - the message to people trying to contact me says “the number you have dialled is not receiving incoming calls, please try again later.”  It is impossible to speak to a Now TV advisor - they are like hens’ teeth. Really disappointed with the lack of customer service. I have a baby and I’m waiting for phone calls from my midwife and Doctor. I live in a semi rural area so my mobile signal is poor, I rely heavily on my landline. All advice greatly appreciated. Thank you 

 

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3 Replies
wiggsy
Occasional Poster

Re: Can’t receive landline calls

I have the same problem, in early September 2018. I can call out but the landline won't allow calls in. There's no chat line help available and no phone number to ring to report a fault. Just come over from Virgin and disappointed there's no help line at NowTV.

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OILCAN
Contributor 2

Re: Can’t receive landline calls

Hi ChelleL

I had an issue too with incoming calls.  For some reason my old Sky Shield block was activated even though l am now with NOWTV.  l had to unblock it on the Sky site and it works now.  Maybe its something to do with your old phone provider?

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Harry0
First Poster

Re: Can’t receive landline calls

I had the same problem. Used online chat and found my number had got changed somehow in the move over. So my old number was not working. Bit of a pain but at least it's working now I know my number!

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