23-07-2020 8:46
Can’t reach my 85 year old mother her NOW TV home phone Service by using a landline (various relatives With different service providers have tried) you just get a dead line tone , however you can get through if you call on a mobile phone , she can make outgoing phone calls and the broadband is fine. Frustrated in trying to find a solution or make contact via NOW TV website Have turned to community site in desperation - she is expecting calls from kitchen fitters, hospital, doctors surgery but if they call from landlines they will get dead tone - she has been with NOW TV for 8 months , problem has started recently -HELP ! Thanks
23-07-2020 13:08
Looks like NowTV have identified an issue according to this message that has just popped up on the Help Centre service banner.
23-07-2020 13:29
Thanks, think I’ll leave it overnight and see if it’s working tomorrow Might save be a journey. I did tell the customer service guy I spoke to to look on the Community page as several people seemed to have the same problem - perhaps they listened !
23-07-2020 16:19
23-07-2020 16:17
23-07-2020 13:20
Thanks for posting your issue on the forum.
I'm having the same issue, which I didn't realise was happening until today when I bumped into a friend and they mentioned they couldn't get through on the landline. It seems the issue started sometime yesterday from what I have heard from family members trying to call the landline.
Not dependent if the originating call is from a landline or mobile.... It seems some calls can get through and others can't at all.
Obviously something wrong with the nowtv call routing service somewhere.
Have to say service for the last year has been perfect but trying to find a way to contact customer support seems futile. Thought it best to post here in the hope Customer/Technical support read here.
Am based in Ealing, London
23-07-2020 16:21
23-07-2020 22:26
My landline is working again tonight, long may it last !
24-07-2020 8:40
All now working OK, didn’t need a second round trip journey, thanks all for your support and input
24-07-2020 8:52
26-07-2020 14:42
I'm having the same issue. I get a message saying the number is not receiving incoming calls. Please try again later. Can't call in from my mobile either.
Is this a service issue with NowTV?