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Jayach
Scholar 2

Re: Cabinet At Capacity?

Actually, thinking about it, the FTTC cabinet is probably not at capacity, but Openreach are refusing to add connections as FTTP is available.

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chilli2
Expert

Re: Cabinet At Capacity?

There is a list of stop sell exchanges here :

 https://www.openreach.co.uk/cpportal/products/product-withdrawal/stop-sells-updates

(a spreadsheet download under click here for a list )

 

The big problem is how Internet connections are marketed in the UK, Fibre doesnt always mean fibre, its usually used to describe Fibre to the cabinet which used VDSL.

 One ISP did complain a whole back, however offcom decided that the description of Fibre to the cabinet then cooper could be sold as fibre as  fibre optic cable was involved somewhere in the chain.

 by the same logic good old 56k ( or 33.6k or lower) dial up could also be described as fibre.

Anyway we are where we are.

 

As for Now, there should have been a check somewhere to ensure that you could get service.

 If you had/have an active ONT in your property then you are / were on real fibre ( aka full fibre)

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Jayach
Scholar 2

Re: Cabinet At Capacity?


@chilli2 wrote:

 by the same logic good old 56k ( or 33.6k or lower) dial up could also be described as fibre.

Anyway we are where we are.

 

Not really, dial-up had to be copper all the ways, the analogue signals used couldn't be digitised. They really were just squeaks and whistles.

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RoyB
Legend

Re: Cabinet At Capacity?

@Jayach 

 

Ah, true indeed. @Antonia1992 said she signed up for Full Fibre from Now, with capitals, above.

 

Sorry, Now.  Fab or Super. Curiously, at the same price, too.

Line 3. Overhead, without any fuss, the stars were going out…..
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nick999
Scholar

Re: Cabinet At Capacity?

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

 

go here and put in your address, at top where it says vdsl swipe over to the right and if the cabnet is full it will say waiting list, so it's a case of checking everyday until someone leaves and a space comes avaliable, 

Jayach
Scholar 2

Re: Cabinet At Capacity?

@nick999 

I tend to recommend the telephone number checker whenever people question their speeds, I hadn't realised it could show if the cabinet was at capacity.

BT Broadband (btwholesale.com)

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Antonia1992
Advocate

Re: Cabinet At Capacity?

Hi all,

 

Thanks for your continued responses!

 

I set up my account over the phone, which is where I asked if the service would be the same as I was receiving (full fibre) and the rep told me it would be - which is obviously not the case as it isn't a service that is offered as I've since found out.

 

I've done the Openreach check which shows VDSL A and B to both be available. I've sent a screenshot to customer service and have asked them to recheck and frustratingly they responded to say Openreach asked them to get back in touch on the 20th so they'll confirm then.

 

I feel a little in limbo because I can of course go back to BT, but they now say it will be 2 weeks to reactivate; by which time my issues may be sorted.

 

 

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chilli2
Expert

Re: Cabinet At Capacity?

I would ask for a copy of the recording they have of you - as it may be needed should they (now) try and charge an early termination fee.

 As it stands if they sold you Now as full fibre as opposed pt FTTC then this would be classed as mis selling

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nick999
Scholar

Re: Cabinet At Capacity?

what ever your choice its going to take a while unfortunately.. since joining now I've learned 2 things

1. they are slow at solving problems

2. they don't have a scooby doo about anything. their customer service is on par with virgin ( terrible) my go live was delayed by 11 days, then only worked for 3 days then off again with another issue for 3 days. since then it's been fine. when it works its fine but when it dosent it's a nightmare trying to get issues resolved 

 

 

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Jayach
Scholar 2

Re: Cabinet At Capacity?


@nick999 wrote:

what ever your choice its going to take a while unfortunately.. since joining now I've learned 2 things

1. they are slow at solving problems

2. they don't have a scooby doo about anything. their customer service is on par with virgin ( terrible) my go live was delayed by 11 days, then only worked for 3 days then off again with another issue for 3 days. since then it's been fine. when it works its fine but when it dosent it's a nightmare trying to get issues resolved 

 


To be fair, that is true of all the lower priced ISP's (and some of the higher priced as well)

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