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SB2
Newbie

Broadband

Broadband down in Portsmouth area around 19.00 26/11/23

2 REPLIES 2
LJane
Advocate

Down on Hayling island too. 

gavs82008
Legend 5
Legend 5

@SB2 @LJane 

You won't get any form of staff giving updates on here in relation to broadband. It has never happened in my time of using the forum.

Below are some standard things you can and probably have done before calling the team.

Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed

This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status

You need to call the broadband team after 8am as they close at 8pm. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help