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Anonymous User
Not applicable


No broadband service, amber light on internet on hub.  Called Now, they said there is an area service fault, and they’d get back to me. That was 6 hours ago. Tried resetting hub, no good 

Legend 5
Legend 5

@Anonymous User 

Not much we can do on here I’m afraid as we are just customers like yourself. It’ll be getting looked at by OpenReach as they maintain the network.

Just keep calling the team until it’s resolved.

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Thanks for your answer.

service came back on early hours Saturday morning.

happy days, nothing from Open Reach or NOW.