Broadband!!!

[Cherylp]

I am guaranteed 5.2 mbps is only getting 1.5

Im also guaranteed 1.0 upload speed I’m only getting 0.4

I’ve had crap crap signal for so long now, someone came out and said it’s fixed now and this is what I’m getting it’s just the same!! What do I do if someone has already been out?

[gavs82008]

@Cherylp 

This over Ethernet or Wi-Fi?

[Tondoc]

Wifi dont use ethernet 

[Cherylp]

I’m not sure what you mean

[gavs82008]

@Tondoc 

Try splitting the Wi-Fi bands if you haven’t done already?

https://help.nowtv.com/article/improve-broadband-speed

[Tondoc · Accepted solution]

We are continualy well under 30meg but now keeps sayin its 79meg. Checked speed on 3 different devices and all have same readings 27meg. Cert wont be staying with now. There help page is USELESS

[Cherylp]

It’s honestly a joke what I’ve paid each month for awful awful broadband

ive rang on so many occasions too and haven’t got anywhere with it.

I’m going to go with another company and then get rid of this once it’s set up 

[Tondoc]

Total crap will never use  again . Waste of money

[gavs82008]

@Tondoc 

Call the broadband team to get it sorted.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

• Give us a call on 08007591213 to speak directly to a NOW advisor.

[Jaljulie12]

can you tell me why I payed 63 pounds and 89

[gavs82008]

@Jaljulie12 

You need to call the broadband team as @Tondoc is only a customer like you. See my post earlier in the thread for the number.

[RoyB]

@Jaljulie12 

No, because we are all just customers like you.

Who did you pay this to, and what did you think you were buying?

[chilli2]

What internet service did you have before at the property, and what speeds did you get?