20-10-2020 11:10
Hi,
We are having intermittent issues with our broadband in SE17. The signal varies so Microsoft Teams calls cut in-and-out. Periodically you cannot see people's online status. Zoom calls and internet browser connection/streaming/gaming are also affected. The connection does not fully drop but the speed reduces frequently.
This has been going on for about a week, and NOW TV says we have no issues in the area. Please let us know what the issue is.
20-10-2020 11:25
@Anonymous User
When you say "NOW TV says we have no issues in the area", was this through Live chat or via a call to the broadband team?
20-10-2020 11:27
Thanks for the quick response @gavs82008 , this was through the online portal when you first login.
20-10-2020 11:30
@Anonymous User
Not a problem, simply a customer like yourselve trying to help as much as possible.
Your best option would be to give the broadband team a call. Number found in link below.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
Assuming you've tried the old "turn off the router and on again"?
You should check this link to test the status of your broadband and some hints & tips that might be of some help.
https://help.nowtv.com/article/having-trouble-with-your-broadband