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Observer

Broadband

Hi,

 

We are having intermittent issues with our broadband in SE17. The signal varies so Microsoft Teams calls cut in-and-out. Periodically you cannot see people's online status. Zoom calls and internet browser connection/streaming/gaming are also affected. The connection does not fully drop but the speed reduces frequently. 

 

This has been going on for about a week, and NOW TV says we have no issues in the area. Please let us know what the issue is. 

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3 Replies
Legend 5
Legend 5

Re: Broadband

@Mohanian 

When you say "NOW TV says we have no issues in the area", was this through Live chat or via a call to the broadband team?

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Observer

Re: Broadband

Thanks for the quick response @gavs82008 , this was through the online portal when you first login. 

 

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Legend 5
Legend 5

Re: Broadband

@Mohanian 

Not a problem, simply a customer like yourselve trying to help as much as possible. 

 

Your best option would be to give the broadband team a call. Number found in link below. 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

 

Assuming you've tried the old "turn off the router and on again"?

 

You should check this link to test the status of your broadband and some hints & tips that might be of some help.

https://help.nowtv.com/article/having-trouble-with-your-broadband

 

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