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Anonymous User
Not applicable

Broadband

Ordered broadband. Modem arrived. Email received stating my broadband would go live yesterday. Nothing ,zero zilch.

Rang this morning. Might as well as spoke to a brick wall for all the help the advisers (I use the term loosely) were. Doesn't bode well does it. New to nowtv broadband . They give u a go live date and fail at the first hurdle. Anywhere I can complain too? The adviser reckons not. Is this the precedent for now broadband. Should I b thinking I've made a huge mistake ? It certainly looks that way! 

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Anonymous User 

Take a look at the below link 

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

 

That being said, you are well within your rights to cancel if you choose to. 

FYI that I do not work for NOW, just a NOW customer trying to help