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Anonymous User
Not applicable

Broadband upload speed

Speed testfor the last few days and every now and then my upload speed is sub 1MB/s when my download speed stays consistent around 50-60 MB/s, I have tried everything I can find online to fix it without calling for an engineer to come out to have a look.
any help would be appreciated.

6 REPLIES 6
Anonymous User
Not applicable

https://prnt.sc/IfEUbgHaxpP1
photo link of the speed test

gavs82008
Legend 5
Legend 5

@Anonymous User 

Can I assume this is via Ethernet?

How long have you been with NOW for?

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

been with NOW since Feb this year and yes im on ethernet

gavs82008
Legend 5
Legend 5

@Anonymous User 

Assuming you've done a factory reset to the router by holding the reset button for 15 seconds?

What does this link say the status of your connection is?

https://help.nowtv.com/article/improve-broadband-speed

FYI that I do not work for NOW, just a NOW customer trying to help
Argie
Mentor

Our broadband speed has been slow ever since we made the daft decision to sign up for NOW broadband.  Tried all the usual remedies, new channel, reset router etc.  The only solution for us seems to be to switch to a provider that delivers what they promise.

Jayach
Elite 3

There is no good reason why your speeds should be lower with Now than any other FTTC supplier. (unless you are talking about Wi-Fi speeds.

Take a look at what Now have to say about speeds here:

https://help.nowtv.com/article/broadband-speeds-explained

Did you move from another ISP, and were your speeds better there?