I set up with Now TV broadband a few weeks ago, it's the fastest fibre option.
For the first week the down/up speeds were good, however, since then the service has been really patchy, often I can't even stream Netflix (standard).
I've noted on broadband speed test, I was getting around 17mbps (up) initially, now it's only at 7. Down stream has also dropped (I think it was at least 50mbps before, now 40).
Seems like it's being throttled?
Any options to contact CS?
Are these results over Wi-Fi or Ethernet?
If it’s the former have you tried splitting the Wi-Fi signals? As this would improve the speed.
Also what are the sync speeds in the router?
To measure your access line speed: