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Anonymous User
Not applicable

‎29-08-2018 19:30

Broadband suppose to be live

So my broadband is suppose to go live today, my account says that it is live now however I’m still not getting three green lights & when I do th checks online it says I need to get an engineer out. 

I’ve been on hold for over 30 minutes on the phone & 25 minutes on hold on the chat. 

Has anyone else had this problem? 

 

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1 ACCEPTED SOLUTION
Anonymous User
Not applicable

‎30-08-2018 6:59

In response to caseyb1993's comment

Nope still not live this morning, thinking of just cancelling it all together while I’m still in my cooling off period, especially with the bad customer service I’ve recieved xx

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3 REPLIES 3
caseyb1993
Legend 5
Legend 5

‎29-08-2018 22:19 - edited ‎29-08-2018 22:20

@Anonymous User Hello 🙂

Has it gone live yet? As it can take anytime up until midnight on activation day to go live. 

 

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
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Anonymous User
Not applicable

‎30-08-2018 6:59

In response to caseyb1993's comment

Nope still not live this morning, thinking of just cancelling it all together while I’m still in my cooling off period, especially with the bad customer service I’ve recieved xx

Anonymous User
Not applicable

‎30-08-2018 7:20

In response to Anonymous User's comment

My fab fibre should of been activated yesterday but still nothing this morning.